Support
We accompany you far beyond our products

The portfolio of a customer-oriented company is only complete with dedicated and competent support.

When it comes to questions, concerns or support for our customers, we get just as involved as when we develop or manufacture a technical solution. Benefit from experience that has grown over many years of support practice.

Daniel Gray and his team will be happy to receive your inquiries and help you quickly.

How it works

fastest

  1. Fill in the contact form
  2. Click submit
  3. An available service employee receives your request

We will get back to you as soon as possible!

 

You can reach us by e-mail at:
service@wassermann-technologie.de

By telephone during business hours at:
+49 6659 82-0

Contact form for our support and service


Download our installation conditions (4)

Assembly conditions – Germany Download
Assembly conditions – abroad Download
Installation conditions – Germany Download
Installation conditions – abroad Download

Our services

  • Commissioning

    • Transport, assembly, installation and fitting
    • Integration into higher-level control systems
    • Checking specifications and performance data
    • Instruction and training
  • Service on site

    • Short response time, global presence
    • Control adaptation to production
    • Within the DACH region on the next working day at the customer’s premises
  • Spare parts

    • Availability longer than 10 years
    • Quick information on cost and delivery time
    • Short repair times thanks to pre-assembled assemblies
  • Remote problem solving

    • Personal contact in online meetings
    • Problem solving directly at the machine
    • Targeted visualization with digital twins and technical drawings
  • Training

    • Software and hardware of the terminals
    • Maintenance and servicing
    • Tips and tricks from the installation team
    • Remote training after product takeover
  • Preventive maintenance

    • Define maintenance intervals and schedules
    • Coordinated shutdowns for maintenance
    • System tests and measurement of performance data
  • Koordinatenmessmaschine bei der Qualitätsprüfung eines Präzisionsteils

    Testing and measuring

    • Air-conditioned measuring room with two coordinate measuring machines
    • Test strategies, test equipment, devices
    • Leak test, measurement of many parameters
  • Logistics

    • Customer orders, procurement of purchased parts
    • Consignment warehouse
    • Transportation and customs clearance
    • Customized packaging

Your contact
for support and service