Support
We’re by your side, far beyond just our products
Without dedicated and competent support, a customer-oriented company’s portfolio is not complete.
We’re just as involved with questions, concerns, and support for our customers as we are with developing and manufacturing technical solutions. Benefit from our experience, grown over many years of supporting our customers.
Daniel Gray and his team will be happy to take your inquiries and respond quickly.
How it works
fastest- Fill out the contact form
- Click send
- An available service employee will receive your request.
We'll be in touch as soon as possible!
You can reach us by email at
service@wassermann-technologie.de
And by telephone during business hours at:
+49 6659 82-0
Contact form For our support and service
Our services
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Commissioning
- Transport, assembly, installation and fitting
- Integration into higher-level control systems
- Checking specifications and performance data
- Instruction and training
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Service on site
- Short response time, global presence
- Control adaptation to production
- Within the DACH (Germany/Austria/Switzerland) region: on the next working day at the customer
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Replacement parts
- Availability longer than 10 years
- Quick information on cost and delivery time
- Short repair times thanks to pre-assembled assemblies
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Remote problem solving
- Personal contact in online meetings
- Problem solving directly at the machine
- Targeted visualization with digital twins and technical drawings
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Training
- Software and hardware of the terminals
- Maintenance and servicing
- Tips and tricks from the installation team
- Remote training after product delivery
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Preventive maintenance
- Define maintenance intervals and schedules
- Coordinated shutdowns for maintenance
- System tests and measurement of performance data
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Testing and measuring
- Air-conditioned measuring room with two coordinate measuring machines
- Test strategies, test equipment, apparatus
- Leak test, measurement of many parameters
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Logistics
- Customer orders, procurement of purchased parts
- Consignment warehouse
- Transportation and customs clearance
- Customized packaging for the customer
Original replacement parts Order online easily
For selected products, you can order our replacement parts directly online from our partner SPAREPARTSNOW.
You can order these spare parts
- DMG installation solutions
